In order for us to help troubleshoot your connection issue, we need you to form a connection report that you can email us to analyze. Below are some instructions to complete this task.
US-E: pingtest-atl.brawlhalla.com
US-W: pingtest-cal.brawlhalla.com
EU: pingtest-ams.brawlhalla.com
SEA: pingtest-sgp.brawlhalla.com
AUS: pingtest-aus.brawlhalla.com
BRAZIL: pingtest-brs.brawlhalla.com
US-W: pingtest-cal.brawlhalla.com
EU: pingtest-ams.brawlhalla.com
SEA: pingtest-sgp.brawlhalla.com
AUS: pingtest-aus.brawlhalla.com
BRAZIL: pingtest-brs.brawlhalla.com
JAPAN: pingtest-jpn.brawlhalla.com
MIDDLE EAST: pingtest-mde.brawlhalla.com
SOUTHERN AFRICA: pingtest-saf.brawlhalla.com
1) Press: Start Menu
2) Type: cmd
3) Press: Enter
4) Type: ping -n 100 <server address>
5) When finished, right click on the window title bar.
6) Choose Edit->Select All
7) Press Enter to copy it.
8) Right click in your email and choose “Paste” to paste it in your email.
2) Type: cmd
3) Press: Enter
4) Type: ping -n 100 <server address>
5) When finished, right click on the window title bar.
6) Choose Edit->Select All
7) Press Enter to copy it.
8) Right click in your email and choose “Paste” to paste it in your email.
1) Press: Start Menu
2) Type: cmd
3) Press: Enter
4) Type: ping -n 100 google.com
5) When finished, right click on the window header
6) Choose Edit->Select All
7) Press Enter to copy it.
8) Right click in your email and choose “Paste” to paste it in your email.
2) Type: cmd
3) Press: Enter
4) Type: ping -n 100 google.com
5) When finished, right click on the window header
6) Choose Edit->Select All
7) Press Enter to copy it.
8) Right click in your email and choose “Paste” to paste it in your email.
1) Press: Start Menu
2) Type: cmd
3) Press: Enter
4) Type: tracert <server address>
5) When finished, right click on the window title bar.
6) Choose Edit->Select All
7) Press Enter to copy it.
8) Right click in your email and choose “Paste” to paste it in your email.
2) Type: cmd
3) Press: Enter
4) Type: tracert <server address>
5) When finished, right click on the window title bar.
6) Choose Edit->Select All
7) Press Enter to copy it.
8) Right click in your email and choose “Paste” to paste it in your email.
1) Are you on a wireless connection?
2) Are you or is someone else downloading, streaming, etc?
3) Anything else you might think is relevant.
2) Are you or is someone else downloading, streaming, etc?
3) Anything else you might think is relevant.
Email the connection report to support@brawlhalla.com with the subject “Connection Report” for us to analyze. Please allow us one week to get back to you, as this is a very time consuming process and requires senior developer time.